Our Commitment

Serving our customers
for over 100 years

Spares – Our dedicated aftermarket stand ready to assist you in the identification and supply of genuine Redler spare parts.

Site Services – redler’s highly skilled service engineers are on hand to visit your site in order to carry out a machine inspection, install spare parts during a machine overhaul or repair or manage the installation of a new piece of Redler equipment.

Redler Plus.
Machine Fostering Programme

Objective

Redler have a long history supplying a wide range of mechanical handling equipment to customers around the globe. As a company with over 100 years of service to the industry, we are now handling a large install base of equipment that requires regular aftermarket and service interventions.

Building on these existing relationships, Redler Plus aims to allow our customers to have existing third party machines serviced through the same Redler After Sales and Service network. Redler Plus is essentially a machine fostering programme, providing the opportunity to have machines retrofitted with genuine Redler spare parts and maintained by our highly skilled service engineers.

Process

Redler Plus has been devised to follow a planned fostering process that allows specific machine technical specifications and requirements to be assessed and recoded prior to any site work being carried out. The process would typically follow the following steps.

Machine Identification

Following a request to the Redler Sales Department a site visit would be arranged with one of our Sales Engineers to discuss the complete Redler Plus process. At this stage Redler will require general machine information such as the original manufacturer, serial number and site machine designation.
A general inspection of the machine will also
take place in order to make an initial assessment of the machine’s technical specification and condition.

Initial Acceptance

On receipt of the Sales Engineers report the information will be assessed internally by the Redler Engineering and Service teams.
A decision will then be made as to the machine’s suitability for the Redler Plus programme and this decision will then be confirmed to the customer.